Privacy Policy

FortiHost LLC

Effective Date: May 3, 2026  |  Last Updated: May 3, 2026

1. Introduction

FortiHost LLC ("FortiHost", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website (fortihost.com), our products, our customer support channels, and our hosted services.

By using our website or services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Who We Are

FortiHost LLC is a Texas-based technology company providing IT services, ERP implementation, cloud hosting, and custom software development to clients in the United States, the Middle East, and globally.

3. Information We Collect

3.1 Information You Provide Directly

When you contact us, request a quote, sign up for a service, or message us through one of our support channels, you may provide:

  • Name, email address, phone number, and company name
  • Billing and payment information for paid services
  • Messages, files, and other content you send to us
  • Account credentials for services you create with us
  • Any other information you choose to share

3.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent, and referring URLs
  • Cookies and similar tracking technologies
  • Approximate geographic location (city/country level)
  • Diagnostic and performance data from our hosted services

3.3 Information from Third-Party Platforms

When you contact us through third-party platforms such as Facebook Messenger, Instagram, WhatsApp, or email providers, those platforms share information with us according to their own privacy policies. This may include your name, profile picture, platform-specific identifiers, and the content of your messages.

We use these platforms to provide customer support and we receive only the information necessary to respond to you.

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our products and services
  • Respond to your support requests and customer inquiries
  • Send you transactional communications (invoices, service notifications, account updates)
  • Send you marketing communications, only where permitted by law and where you have consented
  • Detect, prevent, and address technical issues, fraud, or security incidents
  • Comply with legal obligations and enforce our agreements
  • Analyze usage trends to improve user experience

We do not sell your personal information to third parties.

5. How We Share Your Information

5.1 Service Providers

Trusted third-party companies that help us operate our business, including:

  • Cloud and hosting providers (e.g. our infrastructure partners)
  • Communication platforms (e.g. Twilio, Zoho, Meta Platforms for Messenger/Instagram/WhatsApp)
  • Payment processors
  • Customer support tools (e.g. our self-hosted Chatwoot instance at chat.fortihost.com)
  • Analytics providers

These providers process information only on our instructions and under appropriate confidentiality and security obligations.

5.2 Legal Requirements

We may disclose information when required to do so by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of others.

5.3 Business Transfers

If FortiHost is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred.

5.4 With Your Consent

We may share information for any other purpose with your explicit consent.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide the services you requested
  • Comply with legal obligations (e.g. tax, accounting)
  • Resolve disputes and enforce agreements

When data is no longer needed, we delete or anonymize it. Specific retention periods vary by data type and applicable legal requirements.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit (HTTPS/TLS) and at rest where appropriate
  • Access controls and authentication for our staff
  • Regular security updates and patching
  • Incident response procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

FortiHost operates in the United States and serves clients globally, including in the Middle East. Your information may be processed and stored in the United States, Iraq, or other countries where our service providers operate. By using our services, you consent to such transfers.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: request a copy of the data we hold about you
  • Correction: request that we correct inaccurate data
  • Deletion: request that we delete your data
  • Restriction: request that we limit how we use your data
  • Portability: request a copy of your data in a portable format
  • Objection: object to certain types of processing
  • Withdraw consent: withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please email [email protected]. We will respond within a reasonable timeframe.

10. Cookies and Tracking

Our website uses cookies and similar technologies for functionality, analytics, and customer support. You can control cookie preferences in your browser settings. Disabling cookies may impact some features of our site.

11. Third-Party Links

Our website and services may contain links to third-party websites or platforms. This privacy policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party site you visit.

12. Children's Privacy

Our services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us at [email protected] and we will delete it.

13. Customer Support Channels (Meta Platforms)

When you contact FortiHost through Facebook Messenger, Instagram, or WhatsApp, your messages and identifying information are received through our self-hosted customer support system. We use this information solely to respond to your inquiry and provide support.

We do not use your messaging data for advertising or share it with unrelated third parties. Meta's own privacy policies apply to your use of Facebook, Instagram, and WhatsApp.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. For material changes, we will provide additional notice (such as a banner on our website or an email).

We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

FortiHost LLC

6751 Sandshell Boulevard

Fort Worth, TX 76137, USA

Email: [email protected]

Website: https://fortihost.com

This Privacy Policy is effective as of the date listed above and supersedes any prior versions.